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Effective communication skills
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Effective communication skills
Contents the definition of communication. Call functions. components of the communication process. obstacles to communication. communication departments. Non-verbal communication. analysis of some common movements.What is the connection?Communication is the exchange of information and ideas between members of any community, some of them, whether the ideas of a scientific nature, process, or social or cultural, and stems from the individual's need to talk and listen and interact with others.And the employee spends an average of 75% of work time in the communication processes, much more than in individuals who work in mass communication.Call functionsLead the communication process the following functions:1. Message transfer from one party to another.2. Receive and maintain the data.3. Analyze data and derive information from them.4. Influence the physiological processes of body and modify.5. To influence other people and guiding them.Components of the communication processFuture ------> -------> message sender<---- FeedbackContact constraintsObstacles to communication can be divided to 4 main sections:1. Personal constraints2. Channels of communication3. Language and words4. Non-verbal communication1 - personal obstaclesThere may have future impediments to receiving the correct message, including the classification and the division of members of the community, or casting Stereo typing, they lead to poor reception and interpretation of the message, as well as the presence of backgrounds and ideas that I have a group recipients leads to perceptions multiple and may be contradictory have multiple recipients.For example, we find that the behavior is characterized by a generosity of the citizens of the town are careful, it raises the fear that target the person, instead of welcoming his behavior Hamid.2 - communication channelsMay cause a poor choice of communication channel and impeding the access of the message. For example, the transfer of a message regarding trends and the views and feelings should preferably be oral and face to face, such as the Declaration of appreciation or dissatisfaction, and others.On the contrary, routine instructions and the instructions should preferably be written, oral or written, and together if there is a need for clarification or to receive immediate feedback.3 - Language and wordsCause misinterpretation of words several problems when you move the message, as a result of the different scientific and cultural backgrounds and experiences I have accumulated downstream, so the transmitter must be confirmed by the feedback that the message has reached the desired sense.It was found that some common words have more than 28 an explanation, an example of that when he announced a managers need to work as efficiently as productivity, has been interpreted by some the need to increase production at all costs, and interpreted by others the need to pressure the expenses of production, while interpreted by others the need to increase the number of employees to increase production.4 - non-verbal communicationCause incompatibility with non-verbal signals verbal message obstacle for the arrival of the message, and lead to confusion and confusion and uncertainty at the receiver.Example of this is that calls for a diligent staff and managers informing him of the decision to move, while the Director was busy in the mind of another problem, the employee routinely receives the news that the death penalty so.To this end, the sender attention not only to the verbal message but also to the accompanying non-verbal message.Communication departments1. Oral or written.2. Verbal or non-verbal.3. Horizontal or vertical.4. Formal or informal.Non-verbal communicationWhy care about the non-verbal communication1. Because the message does not match the verbal with the non-verbal communication is one of constraints.2. Can non-verbal expressions that serve as a means to clarify or confirm the verbal message.3. Expressions of non-verbal memory is more stable because they see eye or other senses.4. Non-verbal expressions are better able to communicate the attitudes and feelings.Sections of non-verbal communicationCan be divided into non-verbal communication to 4 main sections:1. Physical contact. Includes facial expressions, the volume, expressions and body movements.2. Signals. Such as flags, firing 21-gun salute, trumpet or Alsarenp.3. Symbols. Such as the use of symbols to indicate social status or religious or scientific.4. The use of aesthetics. Such as the use of music or art.Manifestations of non-verbal communication:1. Static Connection "static"2. Kinesthetic connection "dynamic"Resident, non-verbal communication:1. Physical contact. Reflects the heat of emotion, such as peace in the hand and eye contact, and patting and others.2. Stand. Express the official or friendly, such as moderation, relaxation, folding hands or feet.3. Distance. Near or distance from the other person is a friendly message in the Eastern culture, but it may mean opposite meanings in other cultures.4. Direction. Is communication between individuals, face to face, or side to side, or even the back. Collaborators Mottaganpin prefer to sit, preferably while competitors encounter.Non-verbal communication dynamic:1. Facial expressions. Smiling and frowning, raising eyebrows, suture, yawn. It is noted that one meaning, and in most cultures.2. Hand gesture. Are the most widely used and least understood, as the very local sense.3. The way people look. Eye contact is one of the ways to influence the powerful, they are easily transported feelings, and they can express their interest or boredom.Analysis of some common movements:Horizontal movement "back and forth"The person who tends to move his hands back and forth during the discussion, tends to be proactive and bold, is expected to people the ability to effect radical changes in the location in which it operates.Vertical movement "Up and Down"The person who tends to move his hands up and down during the peace in the hand, tends to be people expressing, is expected to people the ability to promote ideas, marketing plans and new programs.Lateral movementThe person who tends to move his hands in profile, tends to be a good listener and a good communicator of information, people expect him guidance and the ability to transfer ideas from others.Eye movementStare directly in the face of the interlocutor be a sign of openness and clarity, and gives a sense of confidence. While repeatedly looking down gives a sense of humility.Eye rotation in the direction of upper gives a sense of fatigue or search for a missing piece of information.Approaching or moving away "from the interlocutor"Everyone has an area considered a sanctuary of its own is not allowed for all breakout, and the more the status of the person increased the area of this campus, and I said, the ability of others to penetrate, and increased ability to penetrate denied others.And may mean approaching the excess of the interlocutor of intimacy, may also mean reducing the position, and be-Faisal, the expressions of the other attendant.Style talkTechnique is complementary to the content of talk talk, the tone, tone, and the rate of words. A modern method to be expressing the message, or explaining or confirming them.And this must be concerned with the speaker sound, not a carrier of the message, but as an essential complement to them.SilenceThe Silence of the methods of communication that can be exploited more than one way, but it can be used to express contradictory meanings, depending on the nature of each position.For this example, the period of silence may be used as a separator between parts of the message, or to create an atmosphere of tension. Also can be used to express admiration, or lack of admiration, or appreciation or contempt, and also by the accompanying expressions.Try to avoid the following movements:Following movements lead to tension in the audience and show the tension of the offer:1. Play string or keyboard or currency.2. Frowning or suture.3. Licking their lips.4. Coordination of hair or clothing.5. Placing the hand in the pocket.
Contents the definition of communication. Call functions. components of the communication process. obstacles to communication. communication departments. Non-verbal communication. analysis of some common movements.What is the connection?Communication is the exchange of information and ideas between members of any community, some of them, whether the ideas of a scientific nature, process, or social or cultural, and stems from the individual's need to talk and listen and interact with others.And the employee spends an average of 75% of work time in the communication processes, much more than in individuals who work in mass communication.Call functionsLead the communication process the following functions:1. Message transfer from one party to another.2. Receive and maintain the data.3. Analyze data and derive information from them.4. Influence the physiological processes of body and modify.5. To influence other people and guiding them.Components of the communication processFuture ------> -------> message sender<---- FeedbackContact constraintsObstacles to communication can be divided to 4 main sections:1. Personal constraints2. Channels of communication3. Language and words4. Non-verbal communication1 - personal obstaclesThere may have future impediments to receiving the correct message, including the classification and the division of members of the community, or casting Stereo typing, they lead to poor reception and interpretation of the message, as well as the presence of backgrounds and ideas that I have a group recipients leads to perceptions multiple and may be contradictory have multiple recipients.For example, we find that the behavior is characterized by a generosity of the citizens of the town are careful, it raises the fear that target the person, instead of welcoming his behavior Hamid.2 - communication channelsMay cause a poor choice of communication channel and impeding the access of the message. For example, the transfer of a message regarding trends and the views and feelings should preferably be oral and face to face, such as the Declaration of appreciation or dissatisfaction, and others.On the contrary, routine instructions and the instructions should preferably be written, oral or written, and together if there is a need for clarification or to receive immediate feedback.3 - Language and wordsCause misinterpretation of words several problems when you move the message, as a result of the different scientific and cultural backgrounds and experiences I have accumulated downstream, so the transmitter must be confirmed by the feedback that the message has reached the desired sense.It was found that some common words have more than 28 an explanation, an example of that when he announced a managers need to work as efficiently as productivity, has been interpreted by some the need to increase production at all costs, and interpreted by others the need to pressure the expenses of production, while interpreted by others the need to increase the number of employees to increase production.4 - non-verbal communicationCause incompatibility with non-verbal signals verbal message obstacle for the arrival of the message, and lead to confusion and confusion and uncertainty at the receiver.Example of this is that calls for a diligent staff and managers informing him of the decision to move, while the Director was busy in the mind of another problem, the employee routinely receives the news that the death penalty so.To this end, the sender attention not only to the verbal message but also to the accompanying non-verbal message.Communication departments1. Oral or written.2. Verbal or non-verbal.3. Horizontal or vertical.4. Formal or informal.Non-verbal communicationWhy care about the non-verbal communication1. Because the message does not match the verbal with the non-verbal communication is one of constraints.2. Can non-verbal expressions that serve as a means to clarify or confirm the verbal message.3. Expressions of non-verbal memory is more stable because they see eye or other senses.4. Non-verbal expressions are better able to communicate the attitudes and feelings.Sections of non-verbal communicationCan be divided into non-verbal communication to 4 main sections:1. Physical contact. Includes facial expressions, the volume, expressions and body movements.2. Signals. Such as flags, firing 21-gun salute, trumpet or Alsarenp.3. Symbols. Such as the use of symbols to indicate social status or religious or scientific.4. The use of aesthetics. Such as the use of music or art.Manifestations of non-verbal communication:1. Static Connection "static"2. Kinesthetic connection "dynamic"Resident, non-verbal communication:1. Physical contact. Reflects the heat of emotion, such as peace in the hand and eye contact, and patting and others.2. Stand. Express the official or friendly, such as moderation, relaxation, folding hands or feet.3. Distance. Near or distance from the other person is a friendly message in the Eastern culture, but it may mean opposite meanings in other cultures.4. Direction. Is communication between individuals, face to face, or side to side, or even the back. Collaborators Mottaganpin prefer to sit, preferably while competitors encounter.Non-verbal communication dynamic:1. Facial expressions. Smiling and frowning, raising eyebrows, suture, yawn. It is noted that one meaning, and in most cultures.2. Hand gesture. Are the most widely used and least understood, as the very local sense.3. The way people look. Eye contact is one of the ways to influence the powerful, they are easily transported feelings, and they can express their interest or boredom.Analysis of some common movements:Horizontal movement "back and forth"The person who tends to move his hands back and forth during the discussion, tends to be proactive and bold, is expected to people the ability to effect radical changes in the location in which it operates.Vertical movement "Up and Down"The person who tends to move his hands up and down during the peace in the hand, tends to be people expressing, is expected to people the ability to promote ideas, marketing plans and new programs.Lateral movementThe person who tends to move his hands in profile, tends to be a good listener and a good communicator of information, people expect him guidance and the ability to transfer ideas from others.Eye movementStare directly in the face of the interlocutor be a sign of openness and clarity, and gives a sense of confidence. While repeatedly looking down gives a sense of humility.Eye rotation in the direction of upper gives a sense of fatigue or search for a missing piece of information.Approaching or moving away "from the interlocutor"Everyone has an area considered a sanctuary of its own is not allowed for all breakout, and the more the status of the person increased the area of this campus, and I said, the ability of others to penetrate, and increased ability to penetrate denied others.And may mean approaching the excess of the interlocutor of intimacy, may also mean reducing the position, and be-Faisal, the expressions of the other attendant.Style talkTechnique is complementary to the content of talk talk, the tone, tone, and the rate of words. A modern method to be expressing the message, or explaining or confirming them.And this must be concerned with the speaker sound, not a carrier of the message, but as an essential complement to them.SilenceThe Silence of the methods of communication that can be exploited more than one way, but it can be used to express contradictory meanings, depending on the nature of each position.For this example, the period of silence may be used as a separator between parts of the message, or to create an atmosphere of tension. Also can be used to express admiration, or lack of admiration, or appreciation or contempt, and also by the accompanying expressions.Try to avoid the following movements:Following movements lead to tension in the audience and show the tension of the offer:1. Play string or keyboard or currency.2. Frowning or suture.3. Licking their lips.4. Coordination of hair or clothing.5. Placing the hand in the pocket.
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